FAQ

You will not be allowed to make new reservations if you cancel or have your reservation lapsed for 3 or more times in the past 30 days. However you will still be able to charge your EV at our charging stations.

Our charging cost is calculated based on a rate ($/kWh) set by the respective carpark operators. However, do note that the minimum cost per charging session is $1.

This is for people who wish to charge at places which are not open to general public (e.g. condominium, office buildings). You can make a request though our ENEReady mobile app and the respective carpark operators will review the request accordingly.

These stations are not registered with us and thus we are unable to provide reservation and charging services through our mobile app. They are listed for your convenience to find a charging station near you.

It could also be the case where the carpark operators do not allow reservation on certain carparks.

Once you scan the QR code there will be a ‘cooldown’ period of 1 min. Please start charging after scanning the QR code, otherwise you’ll have to wait for 1 min before you can scan the QR code again.

Below are some common reasons why OTP are not received:

• The phone is temporarily out of the coverage area.
• The mobile number is invalid.
• The phone carrier is blocking the message.
• The phone number is blocked by a carrier as spam.
• The phone is in a roaming network.

If issue persists, you can email us at contact@eneready.ai providing the following details that were used during the signup:
– name
– email
– mobile number
– phone model (optional)
– mobile network provider (optional)

We’ll do a manual verification and confirmation of your account.

Our platform requires user to input credit card and vehicle information before charging is allowed. Please ensure these 2 information are filled up before starting the session. In addition, for usage of chargers in private carparks, please ensure that your request is approved before starting the session. You can submit a new request or check the status of your request under “My Authorized Station”.

The status will be updated every minute.

Transaction related data will be retained for 90 days.

Please send an email request to contact@eneready.ai

A receipt will be sent to your registered email upon successful payment.

There could be various reasons why the charging didn’t start successfully (e.g. connector not properly inserted, communication error between EV and charger etc.).

As a general guideline, you can follow the steps listed below to retry starting the session:

– Unplug connector
– Turn on engine wait 10 second then off engine
– Wait 1-2 min
– Plug in connector
– Retry to start charging session

Some EVs may have a mechanical locking mechanism to secure the connector to the EV. Please ensure that the mechanical lock is unlocked before you unplug the connector. Please contact your EV manufacturer for more information regarding the mechanical lock.

The E-stop button should only be used when there is an emergency situation (eg. fire hazard, flash flood during charging etc.).

Please DO NOT press the E-stop button to stop the charging session or when you are unable to unplug the connector. You can reach out to us at contact@eneready.ai should you encounter such issues.

1. Tap on ‘Continue as Guest’ at the signup page.
2. Scan the QR code located at the charger.
3. Enter your credit card details and ensure the charging connector is plugged in then tap on ‘Submit’ to start charging.
4. Once charging started, you will be presented with a ‘Secret Code’ which you will need to remember in order to retrieve your charging session.
5. To return to the charging session page after exiting the app, scan the same QR code again and enter ‘Secret Code’ for verification.
6. Once verified, you will be redirected back to the charging session page where you can stop the charging. 

Important Note: 

• You’ll only be able to retrieve the charging session page while the session is still ongoing. If the session is already ended (eg. when fully charged), you will NOT be able to access the charging session page anymore.
• There will NOT be any push notification sent to notify end of charging for session started under guest mode. Do take extra care when using guest mode on carparks that charges idle fee. 
• Guest mode is NOT applicable to private carparks.