FAQ

You will not be allowed to make new reservations if you cancel or have your reservation lapsed for 3 or more times in the past 30 days. However you will still be able to charge your EV at our charging stations.

Our charging cost is calculated based on a rate ($/kWh) set by the respective carpark operators. However, do note that the minimum cost per charging session is $1.

This is for people who wish to charge at places which are not open to general public (e.g. condominium, office buildings). You can make a request though our ENEReady mobile app and the respective carpark operators will review the request accordingly.

These stations are not registered with us and thus we are unable to provide reservation and charging services through our mobile app. They are listed for your convenience to find a charging station near you.

It could also be the case where the carpark operators do not allow reservation on certain carparks.

Once you scan the QR code there will be a ‘cooldown’ period of 1 min. Please start charging after scanning the QR code, otherwise you’ll have to wait for 1 min before you can scan the QR code again.

Below are some common reasons why OTP are not received:

• The phone is temporarily out of the coverage area.
• The mobile number is invalid.
• The phone carrier is blocking the message.
• The phone number is blocked by a carrier as spam.
• The phone is in a roaming network.

If issue persists, you can email us at contact@eneready.ai providing the following details that were used during the signup:
– name
– email
– mobile number
– phone model (optional)
– mobile network provider (optional)

We’ll do a manual verification and confirmation of your account.

Our platform requires user to input credit card and vehicle information before charging is allowed. Please ensure these 2 information are filled up before starting the session.

The status will be updated every minute.

Transaction related data will be retained for 90 days.

Please send an email request to contact@eneready.ai